Answers like your business
Use your product information, pricing, availability, and policies to reply clearly in the language and tone your customers expect.
Customer operations
AI that answers and fulfils
Biks connects customer conversations to the work that completes them — from product questions and bookings to payment, delivery, and follow-up.
Get accessTrusted by growing businesses across Indonesia & Singapore
Built for real customer work
From first message to delivered order.
Enquiries, orders and payments arrive in the channels your customers already use. Biks answers from your own product information and policies, takes the payment, triggers fulfilment, and writes the result into your systems of record.
Paid and on its way
The order closes itself.
The customer scans, pays, and the confirmation lands back in the same chat. Biks books the driver, watches the trip, and tells the customer when it is close — without anyone on your side opening another app.
Your system of record is updated as it happens, so the day’s orders are already reconciled by the time you look at them.
Book a demoBuild to understand your business deeply.
Knows when to hand over
Uncertain, sensitive, or exceptional requests reach the right person with the conversation and relevant context attached.
Connect with native tools
Orders, payments, delivery tasks, and follow-ups move into the systems your team already relies on.
Common use cases
From first message to repeat customer
Product enquiry and customer service
Questions about stock, sizes, ingredients, lead times and returns are answered from your own product information, in the language the customer wrote in.
Answered in seconds, at any hour.
Payment and delivery
The right payment link or QR goes out, the transfer is verified, the driver is booked, and the customer is kept posted until it arrives.
One conversation, start to doorstep.
Appointment booking
Slots are checked against your real calendar, confirmed, and held. Reminders go out before the day, and reschedules are handled in the same thread.
Fewer no-shows, no double bookings.
Loyalty
Points, stamps and member tiers are tracked from the same conversation the order arrived in, and rewards are offered when the customer has earned them.
Repeat customers without a separate app.
How we work
From kickoff to live in weeks not months
- Customise
We load your products, prices, policies and hours, connect the channels your customers already message, and shape the replies to sound like your business.
- Test
It runs against your real past conversations before a customer sees it, so the awkward questions and the edge cases are handled before they matter.
- Deploy
It goes live on your number. Your team watches the thread, takes over whenever it wants to, and every handover teaches it something.
Proven results
What changes once it is live.
90%Less time on order and enquiry admin
24/7Replies, including nights and weekends
10xMore customers handled without adding staff
Memory intelligence
It remembers your customers so your team does not have to
Every order, question and delivery adds to what Biks knows about that customer: what they buy, where it goes, how they pay, and what went wrong last time.
So the returning customer does not repeat their address, the allergy note is already on the order, and your team starts every conversation already knowing who they are talking to.
Book a demoFAQ
Do customers need another app?
No. The workflow can meet customers in the channels they already use, including WhatsApp, while the operational steps happen behind the conversation.
Can Biks work with our current tools?
Yes. We design the workflow around the systems your business already depends on, such as spreadsheets, calendars, payment tools, CRM, ERP, or delivery platforms.
What happens when the agent is unsure?
It does not guess. The request is routed to the right person with the conversation and relevant context, so your team can decide without starting again.
Is this only for product orders?
No. The same approach can support bookings, lead qualification, service requests, payment follow-up, delivery coordination, and other repeatable customer workflows.
How long does a workflow take to launch?
It depends on the systems and exceptions involved. We usually begin with one valuable workflow; Rosalie’s connected order process went live in three weeks.